Change or cancel an order
Provided the processing has not yet started, our sales team will be able to cancel the order. If your products have already been dispatched or delivered, then you will need to follow our returns procedure.
We hope you will be pleased with your order. Should you wish to make a return, we will be happy to refund a product.
Please note: The price of the item will be refunded to the purchaser once it is received by us. We will refund the original delivery charge in the event of a product being faulty, damaged or incorrect.
Sending and packing your return
Please enclose a return slip with your details and stating the reason for the return. Return the package in its original packaging and in a fully resalable condition.
If the product returned is not in a fully resalable condition, we reserve the right to refuse a refund on the item or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory right.
We will refund the original delivery charge in the event of a product being faulty, damaged or incorrect. The delivery charge will not be refunded if this product is simply unwanted.
Should any of our products be found to be faulty, damaged or incorrect then we will be pleased to arrange to either refund or replace the product. Please email us at